To help us make sure that we provide the best possible service for our patients, the Practice operates an in-house complaints procedure. Please speak to the Practice Manager –Mrs Nikki Stewart or Dr Robinson. All complaints will be dealt with as quickly as possible and in strict confidence. We think it is important to deal with complaints swiftly so you will normally be offered an appointment for a meeting to discuss the matter the same day or within 14 days. Occasionally if we have to make a lot of enquiries, it might take a little longer, but we will keep you informed. You may bring a friend or relative with you to the meeting.
Any comments or suggestions are welcomed.
You can tell us about your experiences of care by the following methods:
- Our suggestion box in reception
- Use our friends and family box in reception
- Speak to a receptionist
- Online at NHS Choices website – www.nhs.uk – search for Bilsthorpe Surgery
- You can send an email to [email protected] or telephone: 0115 8839570 or by post: Patient Experience Team, Civic Centre, Arnot Hill Park, Nottingham Road, Arnold, Nottingham, NG5 6LU
Information can be found on the ICB website – Patient Experience and Complaints – NHS Nottingham and Nottinghamshire ICB
If you make comments, please leave your contact details in order that we may contact you to discuss them.