Comments, Suggestions or Complaints

To help us make sure that we provide the best possible service for our patients, the Practice operates an in-house complaints procedure. Please speak to the Practice Manager –Miss Jessica Morris or the Reception Lead. All complaints will be dealt with as quickly as possible and in strict confidence. We think it is important to deal with complaints swiftly so you will normally receive a call to discuss the matter the same day or within 14 days. Occasionally if we have to make a lot of enquiries, it might take a little longer, but we will keep you informed.

Any comments or suggestions are welcomed.

You can tell us about your experiences of care by the following methods:

If you make comments, please leave your contact details in order that we may contact you to discuss them.

POhWER – NHS Complaints Advocacy
Telephone – 0300 020 0093
Text – 81025
Email – [email protected] 
Fax – 0300 456 2365
Post – POhWER PO Box 14063 Birmingham B6 9BL